Delivery, Cancellation and Return Policy
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Last Updated: [19/04/2024]
At www.umberlev.com, we are committed to ensuring that your purchased products are delivered on time and securely. Below, you will find important information about our delivery processes.
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Products will be delivered to the address specified by the BUYER on the order form and confirmed in the contract.
4.2. Delivery times are 5-7 business days within the country and 10-15 business days internationally. For custom-made products ordered from abroad, the delivery time is 15-20 business days.
4.3. Deliveries will be made through a courier company contracted by the SELLER. The SELLER is not responsible if the BUYER is not available at the address during delivery.
Digital Products
The delivery process for digital products is different. Immediately after your payment process is completed, the digital product you purchased will be delivered to you via email. Please ensure that you have entered your email address correctly and check your spam or junk mail folders to prevent missing the delivery.
Important Notes on Delivery
• All delivery times are calculated based on business days, excluding weekends and public holidays.
• We will inform you in advance in case of any delays in the delivery process.
• For international orders, delivery time may vary depending on the duration of customs procedures.
Contact
If you have any questions or concerns regarding our delivery policy, please contact us at [your email address]. Customer satisfaction is important to us, and we are happy to assist you at every step of your purchase process.
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At www.umberlev.com, we strive to ensure satisfaction with every purchase. However, due to the nature of our products and services, there are specific conditions under which cancellations and returns are managed. Please find below our policies regarding cancellations and returns.
RETURN POLICY**
**1. General Conditions**
1.1. We aim to ensure complete satisfaction with your purchases. If for any reason you wish to return a product, please review our return policy outlined below.
1.2. Returns are accepted within 14 days of the receipt date. Products must be returned in their original condition, undamaged, unopened, and suitable for resale.
1.3. Custom-made products, artworks, and digital products are not eligible for returns due to their unique nature.
**2. Return Process**
2.1. To initiate a return, please contact our customer service at heliloy@umberlev.com with your order details and the reason for the return. We will provide further instructions on how to proceed.
2.2. Please ensure the item is securely packaged to prevent damage during transit. Items must be returned using a trackable shipping method.
**3. Shipping Costs**
3.1. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item). In such cases, we will cover the return shipping costs.
**4. Refund Procedures**
4.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
4.2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
**5. Exchanges**
5.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at heliloy@umberlev.com and send your item to the designated return address provided during the return initiation process.
**6. Contact Information**
For any questions or clarifications regarding our return policy, please do not hesitate to contact us at heliloy@umberlev.com.
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Non-damaged Products
If the product did not arrive damaged from our end, and this is examined and proven, a return is not possible.
Important Notes
• Please ensure to contact us via [your email address] for cancellations and to discuss any potential returns.
• We reserve the right to verify any claims of damage or incompleteness before processing returns.
Your satisfaction is of utmost importance to us, and we appreciate your understanding of our policies designed to ensure the quality and integrity of our products and services.